The Experience & Resolution | Infinite Waves | Calgary Business
In this episode of the Infinite Waves podcast, host Russell Motha is joined by Dwayne Calder, a leader in the Energy sector. Dwayne leads a team that supports over half a million homes and nearly 50,000 businesses, ensuring exceptional customer experiences across the utility sector. In this conversation, Dwayne shares his journey from the financial services industry to utilities, the intersection of technology and customer experience, and the future of AI in transforming customer service. He discusses the importance of empathy, technology’s role in customer experience, and his vision for a more connected and customer-centric world. Don't miss Dwayne's insights on leadership, innovation, and the evolving expectations of customers. Stay tuned for more forward-thinking discussions on innovation and technology with Creative Innovations Lab!
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A bit about our guest: Dwayne Calder is the Director of Customer Care with a Leading Company in the Energy Sector, where he leads a team supporting over half a million homes and nearly 50,000 businesses. With a background in both financial services and utilities, Dwayne is passionate about transforming customer experiences through technology and fostering a culture of empathy and innovation.
Connect with Dwayne on LinkedIn: https://www.linkedin.com/in/dwayne-calder-9036b46
About Russell & Infinite Waves: Russell is the Account Executive with Kr8ive Innovations Lab where he builds sales strategies to penetrate new markets with the latest technologies and AI, reach industry leaders, and collaborate with our solutions in various industries.
Connect with Russell on LinkedIn at: https://www.linkedin.com/in/russellmotha
Infinite Waves podcast is to build a platform that captures industry directions and real experiences from leaders while inspiring one of the world's most preferred tech cities. Through
these insights, I aim to motivate new startups and contribute to shaping a vibrant and innovative future.
As an interviewer, Russell is the ideal choice to share your knowledge and experience in leading a business to success. Promote your brand and story on Infinite Waves and:
-Reach a global audience via the YYC Business website and the MegaPixxMedia YouTube channel.
-Gain additional viewers of your Culture Hack episodes through free publication on YYC Business social media platforms.
-Download your Culture Hack episode to your personal and company social media pages.
Episodes are also available in podcast format and you can listen to them on Spotify, Apple Podcast, and Google Podcasts.
Filmed and edited by ENTA Solutions
